Your Privacy Matters
Effective Date: 28 Sep 2025 | Last Updated: 29 Sep 2025Heartist values your trust. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, purchase artwork, or interact with us.
1. Information We Collect
We may collect the following information when you use our website:
Personal Information
- Name, email address, phone number, and shipping/billing address.
Payment Information
- Processed securely via third-party gateways (e.g., Razorpay). We do not store your full payment details.
Order Information
- Artwork type, customization details, and purchase history.
Technical Information
- IP address, browser type, device information, cookies, and usage data.
2. How We Use Your Information
We use your information for the following core purposes:
- Process and deliver your orders.
- Communicate about your purchase or inquiries.
- Provide customer support.
- Improve our website, services, and offerings.
- Send promotional offers (only if you opt-in).
3. Sharing of Information
We do not sell or rent your personal data. We may share information with:
- Payment gateways (Razorpay) to process payments securely.
- Delivery partners to ship your orders.
- Service providers (IT, analytics, marketing) who help us run our website.
- Authorities, if required by law.
4. Data Security
We implement industry-standard security measures to protect your information. However, please note that no method of transmission over the internet is 100% secure.
5. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request corrections or updates.
- Opt-out of marketing communications.
- Request deletion of your information (unless required for legal or transactional purposes).
6. Cookies & Tracking
Our website uses cookies to improve user experience, track orders, and analyze traffic. You may disable cookies in your browser, but some features may not function properly.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
