Terms & Conditions

Welcome to Heartist. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing any order.

1. General

• This website is operated by Heartist.
• By using our site or making a purchase, you agree to follow these terms, along with our Privacy Policy and Return & Refund Policy.
• We reserve the right to update or change these terms at any time without prior notice.

2. Products & Services

• All artworks are **handmade and customized** based on the details provided by you.
• Product images on the website are for representation only; final results may differ slightly due to artistic style and human craftsmanship.
• Prices are subject to change without prior notice.

3. Orders & Payments

• You must provide **accurate details** (name, address, phone number, email, and customization instructions) when placing an order.
• Payments are processed securely via third-party gateways (e.g., Razorpay).
• We reserve the right to refuse or cancel any order if payment is not completed or in case of suspicious activity.

4. Shipping & Delivery

• We deliver across India and internationally (subject to courier availability).
• Delivery timelines vary depending on the location and customization complexity of the artwork.
• We are **not responsible for delays** caused by courier partners, customs, or unforeseen circumstances once the item has been dispatched.

5. Returns & Refunds

• All custom artworks are **non-returnable and non-exchangeable** (please refer to our dedicated Return & Refund Policy for detailed conditions).
• Refunds or replacements are provided **only for damaged or incorrect items**, subject to providing valid photographic proof within the specified time frame.

6. Intellectual Property (IP)

• All content on this website (artworks, images, designs, text, logos) is the property of Heartist.
• You may not copy, reproduce, or use any artwork or content without our prior written permission.
• Heartist retains the **copyright and reproduction rights** to all commissioned artworks unless otherwise agreed upon in writing.

7. User Responsibilities

• You agree not to misuse our website, attempt hacking, or upload harmful content.
• You confirm that any photo or reference image you provide for custom artwork is either your property or you have the necessary **permission or license** to use it.

8. Limitation of Liability

• Heartist will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
• Our total liability, in any case, shall **not exceed the amount paid** for the specific artwork that gave rise to the claim.

9. Governing Law

• These Terms & Conditions are governed by the laws of **India**.
• Any disputes shall be subject to the exclusive jurisdiction of courts in **Maharashtra**.

10. Contact Us

For questions about these Terms & Conditions, please contact us:

caartwork07@gmail.com